Returns & Exchanges
At River Street Sweets®, we guarantee the quality and freshness of our handmade southern candies. If you are not completely satisfied with your order, please contact us within 15 days of receipt for a replacement or refund.
Contact Customer Care
Reach out to our team via phone or email with your order number and details regarding the issue with your sweets.
Provide Documentation
To help us maintain our high quality standards, please provide photos of the product and packaging if any damage occurred during transit.
Receive Authorization
Our team will review your request and provide a return authorization or confirm the shipment of a fresh replacement.
Resolution Processing
Once approved, we will process your refund to the original payment method or expedite your replacement treats within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing